Lowest UK prices:
Our prices are the best ! So you can shop with confidence knowing that if you buy something from Erogen then find a lower price at any Internet or Retail store in the UK, within 1 day of placing your order, we will beat that price by one pound.

Almost 3,000 Products!
With almost 3000 products from big brand names - Renate Buccone, Delta & Doc Johnson, Sharon Slone sexy clothing and Hustler sex products to name but a few - currently on offer in our store, Erogen is already much bigger than your average high street store. Being an online store means that there are no physical limits to the number of products we can fit in - and watch out as more and more products are added to our range over the next few months.

World Class Customer Service
At Erogen we are committed to communicating with the most important people in our business - our customers. If you have any questions, please contact our Customer Service Representatives contact@erogen.co.uk.

Easy, Armchair Shopping
Erogen offers all the advantages of high street shopping without the hassle and embarrassment. Our easy-to-use web site will smoothly guide you through a pleasant shopping experience, totally secure and anonymous.

Easy Payment
You can order from us even if you don't have a credit card. Besides taking Visa and MasterCard / Eurocard, we also accept Switch, Delta, Solo, Electron, Maestro, banker's draft, personal and company cheques, and postal orders as payment options.

We Listen to You
We will read every customer email and use this information to improve your shopping experience. Our success is completely dependent on your satisfaction, so we'll do our best to make you happy.

Guaranteed Quality
As an authorised dealer for big name manufacturers such as Renate Buccone, Delta & Doc Johnson, Sharon Slone sexy clothing and Hustler sex products, we provide some of the best brands in the industry, with hassle-free replacement for any defective item.

To qualify for the 14 day money back guarantee:

1. The goods must be unused.

2. The goods must be in their original condition & packaging.

3. Goods that are not heat sealed in the box are non refundable and non exchangeable.

4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

5. The goods must be received back within 14 days from the day you received your order.

6. Lingerie and items of clothing are non refundable and non exchangeable.

7. Videos and magazines are non refundable and non exchangeable.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you.

Please note: Postage and packaging is non refundable

To return a defective product, you must return the product within 30 days of purchase.

You should then return the goods, with all packaging, (please use a recorded delivery service as we cannot be held responsible for any loss of your parcel on the way back to us) to our warehouse at

Returns - Erogen
PO BOX 228
Hitchin
Herts
SG4 0WW

Orders cancelled in full are charged a £2.50 handling charge. Also if you return the order for a full refund you must also refund the free gift unused or its price £5.00 will be deducted from the amount to be refund.

These Terms and Conditions do not affect your statutory rights.

Customer Exchanges and Faulty items:

If you return an item because you don't want it and you want an exchange the redelivery charges apply.

If you return an item for an exchange due to a fault their is no charge for sending a new item back to you.

If you return an item back claiming it is faulty and it is in fact alright once checked redelivery charges apply to return the item to you.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998


We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

The type of information we will collect about you includes:

Your name
Address
Phone number
Email address
Credit/debit card details

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If you have any questions/comments about privacy, you should email us.

We aim to deliver within 7 days. If an item is out of stock, we will contact you immediately to arrange an alternative date or a refund.

All products are shipped discreetly in a nondescript package with absolutely no indication as to the contents. All UK orders are sent recorded delivery by the Royal Mail.

Regardless of the size or cost of your order, your goods will be dispatched in a box and will require a signature.

Goods that are in stock are dispatched same day. If you have ordered an item that is out of stock, we would expect to get your goods to you in about 12 days. All our products are imported from the United States and China so please allow 28 days before becoming concerned.

If any questions should arise, regarding your order. We will try to contact you by email and if that fails, we will try to contact you by phone if a number was provided.

Heavy item Delivery Charge Premium
We have a handful of items that are low cost stock items but are very heavy so must be sent courier. Instead of calculating the additional cost into the product. If an item must be sent by courier we will display an additional premium on the product info page to advise you that this fee will be added to the order.

Remote Location Delivery Charges
It has recently come to our attention that certain areas in the UK cost us a premium to reach by courier. Remote locations in Scotland tend to be the frequent ones. If your parcel requires this additional shipping charge we will advise you.

Security and Discretion
All products are shipped discreetly in a nondescript package with absolutely no indication as to the contents. All orders are sent recorded delivery by the Royal Mail or Recorded delivery by Business Post Courier.

Regardless of the size or cost of your order, your goods will be dispatched in a box and will require a signature.

We will email you your tracking number on the day of dispatch

New to internet shopping

The internet - whether accessed through a computer, digital TV or mobile phone - offers convenience, choice, competitive prices and access to a wealth of information. Recent research shows that over the last 12 months around a quarter of consumers have shopped on line.

Yet many people lack confidence in internet shopping. The research found that 57% of consumers think they are very unlikely to shop on the internet in the coming year.

But by following a few simple tips, it is possible to shop safely online.

KEY SAFE SHOPPING TIPS

• Payment: If your credit or debit card is used fraudulently in the EU, the card company must refund you.
• Websites: Use ones you know or which are recommended. Get the supplier's phone number and postal address.
• Records: Keep a copy of what you've ordered, plus the supplier's confirmation message.
• Quality: Your high street consumer rights apply online.
• Cooling off: In many cases in the EU the law lets you change your mind and get a refund within 7 working days of the delivery.

Check first
You should use sites you know or which have been recommended to you. You should also check all financial offers with the Financial Services Authority. For further advice go to the Office of Fair Trading, TrustUK or the Interactive Media in Retail Group (IMRG) websites.